RTA CABINETS RETURNS/REPLACEMENTS/DEFECTS POLICY

RETURN OF UNWANTED ITEMS

RTA Cabinets: No returns will be accepted without prior authorization. Cabinets must be in original box and unopened. Customer is responsible for all shipping costs, any damages during return shipping and a there is a 25% restock fee. Once an item has been received, inspected and found in good condition, a refund will be made to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by phone (1-866-272-3176) or fax (1-877-847-8552).    

DEFECTIVE MERCHANDISE 

All claims for defective merchandise must be received within 7 days of delivery.

RTA Cabinets: If you receive a defective product contact customer service by phone (1-866-272-3176) or fax (1-877-847-8552) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a damage report to speed the inspection process. Customer must hold items until Kitchen Cabinet Depot has arranged for return or authorized disposal of the pieces. Pickup will be arranged by Kitchen Cabinet Depot for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

DAMAGED GOODS 

All inspection and reporting procedures outlined in our Receiving/Inspection Policy must be followed or replacements may be denied. 

Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Damaged goods must be held for 45 days for possible inspection by the carrier.