SHIPPING

INFORMATION

RTA CABINETS

Shipping Policy

We do not ship to Hawaii or Alaska.  If you live in one these states, you will need to have a freight forwarder.*

About FREE Shipping

Orders over the minimum order get free shipping.  This amount must be from a single style of cabinets.  If you mix styles in your order, you will receive free shipping for any style that is over the minimum order amount.  If your order does not meet this requirement for one or more styles, we will phone you with the shipping charges.  You have the right to agree to the shipping amount or cancel your order.

LEAD TIMES

Our RTA cabinets usually ship within 3-5 days. However, we do not ship partial orders. If part of an order is out of stock, the order will usually ship within 1-4 weeks with a maximum of 6 weeks out.

SHIPPING COSTS

Shipping costs are the amount included in your order. Occasionally we offer Free Shipping. If your order qualifies for free shipping, it will be shown in place of a dollar amount.

SHIPPING TYPES

Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. The delivery is to the curb. If you want items delivered inside, the additional fees are yours, and you must arrange that directly with the carriers.

If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.

If your order is shipped via a commercial freight carrier, the order is delivered to your residence after you arrange the day and time; delivery arrangements are strictly between you and the carrier.  Tracking will be emailed to you the day your order ships so you can contact the carrier.  You must be available to accept the delivery within 3 days of the order arriving at the local freight terminal, and must work with the carrier regarding a delivery time; the carrier will not work around your schedule. The shipment will be delivered to the curb or driveway. Be sure you provide any information the driver might need to successfully reach your location; delivery trucks are quite large, and have limitations in some geographical areas.   

DELAYED OR LOST SHIPMENTS

We will make every attempt to help facilitate resolution with lost or delayed shipments, but we ultimately will not be held responsible for scheduling or delivery problems that occur after the order leaves our facility.

In the event of shipping damages, please notify us immediately, by following our receiving instructions shown on your confirmation email and in our shipping policy here:  Receiving and Inspection

NOTE: It is recommended that the shipping address provided be an occupied residence or business, to avoid possible complications.

*NOTE: If you are using a freight forwarding company, you will need to provide any required information to us so that our carrier can deliver the freight: we do not work directly with freight forwarders. Make certain that the company knows what is coming, and when the order will be delivered, and keep in mind that the Ship To address you provide for the order is the final delivery address; if damage/loss occurs, it will only be covered if all steps on the Receiving/Inspection policies are followed.

ORDER CHANGES

Any additions, corrections, or changes made to an order must be made via phone (866-272-3176) or fax (877-847-8552) and followed up with an email containing all the details to:  customerservice@kitchencabinetdepot.com  within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.

CANCELLATION

Cancellation of your order may incur a cancellation fee of 10% of the order total, not to exceed $100.00. Any cancellation request must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Follow the call with an email containing all the details of your order  to:  customerservice@kitchencabinetdepot.com  There are no cancellations allowed after 24 hours.