SHIPPING

INFORMATION

RTA CABINETS

Shipping Policy

About FREE Shipping

Orders over the minimum order get free shipping.  This amount must be from a single style of cabinets.  If you mix styles in your order, you will receive free shipping for any style that is over the minimum order amount.  If your order does not meet this requirement for one or more styles, we will phone you with the shipping charges.  You have the right to agree to the shipping amount or cancel your order.

LEAD TIMES

Our Deluxe RTA cabinets usually ship within 3-5 days. However, we do not ship partial orders. If part of an order is out of stock, the order will usually ship within 1-4 weeks with a maximum of 6 weeks out.

SHIPPING COSTS

Shipping costs are the amount included in your order. Occasionally we offer Free Shipping. If your order qualifies for free shipping, it will be shown in place of a dollar amount.

SHIPPING TYPES

Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. The delivery is to the curb. If you want items delivered inside, the additional fees are yours, and you must arrange that directly with the carriers.

If your order is shipped via freight carrier, they will usually call prior to delivery, although this is not guaranteed. If the carrier attempts delivery without notice, and no one is available to sign for the delivery, they will contact you via telephone to make arrangements. You must agree on a delivery date within 3 days of the initial contact by the carrier. It is the responsibility of the customer to be available to accept the freight during the carrier's delivery times; the carrier does not work around the consignee's schedule.

If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.

**NOTE: It is recommended that the shipping address provided be an occupied residence or business, to avoid possible complications.

ORDER CHANGES

Any additions, corrections, or changes made to an order must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.

CANCELLATION

Cancellation of your order may incur a cancellation fee of 10% of the order total, not to exceed $100.00. Any cancellation request must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Email cancellations will not be accepted. There are no cancellations allowed after 24 hours.