Frequently Asked Questions:
Q: Are the cabinets in stock?
A: Yes. If an item is out of stock, it will be stated in the product description. Most stock is replenished within 2-6 weeks.
If you are interested in a particular cabinet that is out of stock, contact customer service for availability. If you place an order but a few items are out of stock, we will urge you to change your layout, but if you cannot change your layout, we would be happy to ship what is in stock right away and send the out of stock items as soon as they are available.
Q: Can I get these Ready-To-Assemble Cabinets Unfinished?
A: No, these cabinets are only available in a certain number of styles and finishes. You may purchase fully assembled, unfinished kitchen cabinets at our sister site,
Unfinished Kitchen Cabinets here.
Q: I don't see the size I need. Can these Ready-To-Assemble cabinets be customized?
A: These cabinets are pre-packaged and ready to ship. Only some of them can be customized, to a certain extent. However, we can provide fully assembled cabinets from another manufacturer that can be made to any size. Call Customer service for more information.
Q: Do I need to purchase finished pieces for the sides of the cabinets?
A: The Glazed Mocha Cream line is the only one that requires finished panels, purchased separately, to be attached to the exposed sides of the cabinet. All other lines are finished the same color inside and out. Many of the lines have decorative end panels available but they are not necessary. They dress the cabinets up!
Q: How do I secure an island cabinet?
A: You pre-drill and countersink holes about an inch off the floor, along the back and sides of the cabinet and screw it to the floor. You then install a molding to cover the screws. You can also drill through the floor of the cabinet and use long lag screws to secure the cabinet if you would rather not use molding around the base of the island. Remember that overhanging counters can cause leverage on the cabinet, so secure the island well and make sure the countertop is also well secured with screws and liquid nails where the countertop contacts the cabinet.
Q: What assembly method will I get?
A: Assembly Methods:
Cherrystone Bronze - metal interlocking bracket method
Golden Shaker - metal interlocking bracket method
Spice Maple - metal interlocking bracket method
Santa Fe Rope - metal interlocking bracket method
Cafe Latte - metal interlocking bracket method
Honey Oak - metal interlocking bracket method
Glazed Mocha Cream - metal interlocking bracket or pocket screw method
Walnut Merlot - Cam-Lock method
Golden Shaker - Cam-lock method
Black Onyx Accent - metal interlocking bracket or pocket screw method
Q: What kind of shelves will I get?
A: The wall cabinets have adjustable shelves and the base cabinets have a stationary half shelf.
Q: When I order a glass door for an RTA cabinet, do I still get the original door?
A: Yes. The RTA cabinets are pre-packaged with the original, matching door. Rather than unpack the original door, we simply send you the glass door as a separate item. You may keep or discard the original door.
Q. Are the sides of the cabinets flush?
A. There is a recess on the side panel, called a scribe (an extension of the end stile past the side panel) that allows for proper alignment adjustments in the case of walls that are not perfectly square and plumb. Finished end panels can be added to exposed sides if desired but all our cabinets have finished sides except the Glazed Mocha Cream.
Q. How much is my shipping cost?
A. Once you have your items in the shopping carts, select the Calculate Shipping link below your items in the Shopping Cart on the right hand side of the page. You will need to enter your destination State and Zip code.
Q. Can you look at my design from someone else and tell me what to order?
A. We don't offer design services, but we do have a
helpful link for those needing to create a kitchen plan. We are happy to provide a quote based on another companies design. In some cases we may make adjustments to accommodate styles availability. Call our email us.
Q. When will my order ship?
A. Most orders ship within 3-5 days, but it may take up to 7 days due to sales volume, which can get quite high during sales.
Q. Can I pick up my order at your factory?
A. No. Our products are warehoused in several locations across the country. Insurance and logistics prevent us from allowing local pickup.
Q. Are the cabinets finished on the inside?
Q. How will I know when my order is shipped?
A. We will send you an email with the tracking number and the name of the carrier. You will need to contact them to make a delivery appointment.
Q. Are the backs of the cabinets finished?
A. No. If you are using cabinets in an area where the back will show, like and island or a peninsula, you will need to purchase panels to cover the backs.
Q: Can I have these cabinets assembled?
A: Most of these lines have an option for assembly. $25.00 to assemble uppers and $40.00 to assemble base cabinets. This option will affect the shipping cost on your order. Call Customer service for more information.
Q: Why do some of the boxes my cabinets came in have a different name than the name on my invoice or online?
A: Frequently, manufactures change the cabinet line names for marketing purposes. However, their codes usually remain the same. You can check the code on the box against your invoice.