If you live in Hawaii or Alaska, you will need to request a shipping quote.*
About FREE Shipping
Orders over $1500.00 before any discount, qualify for free shipping. This amount must be from a single style of cabinets. If you mix styles in your order, you will receive free shipping for any style that is over the minimum order amount. If your order does not meet this requirement for one or more styles, we will contact you with the additional shipping charges within one business day. You have the right to agree to the shipping amount or cancel your order.
Our RTA cabinets usually ship within 3-5 days. If part of an order is out of stock, we prefer to ship what is in stock right away and send the out of stock items when they arrive with no additional shipping charges. Out of stock items will be noted in bold on the order page. Out of stock items typically are back in stock within 1-4 weeks with a maximum of 6 weeks out.
We always offer free shipping on most orders over $1500.00. This is based on the total before any discount has been applied. If your order qualifies for free shipping, it will be shown in place of a dollar amount. Please note that if you order more than one style in a single order, you may be charged extra shipping, even if shipping is free for that order. When you order more than one style, the order may ship from two separate facilities. If the items are not shipping from the same facility resulting in a shipping balance, we will contact you with the additional shipping charges within one business day. You have the right to agree to the shipping amount or cancel your order.
Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. The delivery is to the curb. If you want items delivered inside, the additional fees are yours, and you must arrange that directly with the carriers.
If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.
If your order is shipped via a commercial freight carrier, the order is delivered to your residence after you arrange the day and time; delivery arrangements are strictly between you and the carrier. Tracking will be emailed to you the day your order ships so you can contact the carrier. You must be available to accept the delivery within 3 days of the order arriving at the local freight terminal, and must work with the carrier regarding a delivery time; the carrier will not work around your schedule. The shipment will be delivered to the curb or driveway. Be sure you provide any information the driver might need to successfully reach your location; delivery trucks are quite large, and have limitations in some geographical areas.
DELAYED OR LOST SHIPMENTS
We will make every attempt to help facilitate resolution with lost or delayed shipments, but we ultimately will not be held responsible for scheduling or delivery problems that occur after the order leaves our facility.
In the event of shipping damages, please notify us immediately, by following our receiving instructions shown on your confirmation email and in our shipping policy here: Receiving and Inspection
NOTE: It is recommended that the shipping address provided be an
occupied residence or business, to avoid possible complications.
Any additions, corrections or changes made must be made via phone (866-272-3176) orfax (877-847-8552) and followed up with an email containing all the details to: firstname.lastname@example.org within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.
Cancellation of your order may incur a cancellation fee of 10% of the order total, not to exceed $100.00. Any cancellation request must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Follow the call with an email containing all the details of your order to: email@example.com There are no cancellations allowed after 24 hours.