Most orders over $1500.00 after discounts, qualify for Free Shipping.
Our RTA cabinets usually ship within 5-10 days, sometimes sooner. If part of an order is out of stock, we prefer to ship what is in stock right away and send the out of stock items when they arrive with no additional shipping charges. In most cases, out of stock items will be noted in bold on the order page. Out of stock items are typically back in stock within 1-2 weeks.
We offer free shipping on most orders over $1500.00. This is based on the total before any discount has been applied. If your order qualifies for free shipping, it will be shown in place of a dollar amount.
Please Note: If you order more than one style in a single order, you may be charged additional shipping, even if shipping is free for that order. When you order more than one style, the order may ship from two separate facilities. If the items are not shipping from the same facility resulting in a shipping balance, we will generally contact you with the additional shipping charges within one business day. You have the right to agree to the shipping amount or cancel your order.
Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. The delivery is to the curb. If you want items delivered inside, the additional fees are yours, and you must arrange that directly with the carriers.
If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.
If your order is shipped via a commercial freight carrier, the order is delivered to your residence after you arrange the day and time; delivery arrangements are strictly between you and the carrier. Tracking will be emailed to you the day your order ships so you can contact the carrier. You must be available to accept the delivery within 3 days of the order arriving at the local freight terminal, and must work with the carrier regarding a delivery time; the carrier will not work around your schedule. The shipment will be delivered to the curb or driveway. Be sure you provide any information the driver might need to successfully reach your location; delivery trucks are quite large, and have limitations in some geographical areas.
DELAYED OR LOST SHIPMENTS
We will make every attempt to help facilitate resolution with lost or delayed shipments, but we ultimately will not be held responsible for scheduling or delivery problems that occur after the order leaves our facility.
In the event of shipping damages, please notify us immediately, by following our receiving instructions shown on your confirmation email and in our shipping policy here: Receiving and Inspection
NOTE: It is recommended that the shipping address provided be an occupied residence or business, to avoid possible complications.
*NOTE: If you are using a freight forwarding company, you will need to provide any required information to us so that our carrier can deliver the freight: we do not work directly with freight forwarders. Make certain that the company knows what is coming, and when the order will be delivered, and keep in mind that the Ship To address you provide for the order is the final delivery address; if damage/loss occurs, it will only be covered if all steps on the Receiving/Inspection policies are followed.
Any additions, corrections or changes made must be made via phone (866-272-3176) or fax (877-847-8552) and followed up with an email containing all the details to: firstname.lastname@example.org within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.
Cancellation of your order may incur a cancellation fee of 10% of the order total, not to exceed $100.00. Any cancellation request must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Follow the call with an email containing all the details of your order to: email@example.com There are no cancellations allowed after 24 hours.