Returns and Damage
All returns must be authorized by Kitchen Cabinet Depot prior to return shipment. For authorization, please send an email request to CustomerService@KitchenCabinetDepot.com. Returns must be received by Kitchen Cabinet Depot warehouse within 30 days of purchase. All items must be returned in original, unopened packaging, therefore there are NO RETURNS ON ASSEMBLED CABINETS only on ready-to-assemble cabinets. No returns on trims, moldings, fillers, panels or sample doors. Qualifying returns will incur a 25% restocking fee. The customer is responsible for all return shipping set-up and costs. Any returned product deemed unsellable will NOT receive credit.
All claims for defective merchandise must be received within 5 days of delivery.
If you receive a defective product contact customer service by phone (1-866-272-3176) or fax (1-877-847-8552) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a damage report to speed the inspection process. Customer must hold items until Kitchen Cabinet Depot has arranged for return or authorized disposal of the pieces. Pickup will be arranged by Kitchen Cabinet Depot for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.
All inspection and reporting procedures outlined in our Receiving/Inspection Policy must be followed or replacements may be denied. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. Damaged goods must be held for 45 days for possible inspection by the carrier.