Frequently Asked Questions
A: Yes, Our products are constructed from solid hardwoods and furniture grade plywood. Our plywood is CARB2 compliant for restricted formaldehyde emissions. There is no particleboard in our cabinetry boxes.
A: Yes. If an item is out of stock, it is usually stated in the product description. Most stock is replenished within 2-6 weeks.
If you are interested in a particular cabinet that is out of stock, contact customer service for availability.
If you place an order but a few items are out of stock, we will urge you to change your layout. If you cannot change your layout, we will be happy to ship what is in stock right away and send the out of stock items as soon as they are available.
A: No, our RTA cabinets are only available finished. For fully assembled, custom finished or unfinished kitchen cabinets, please visit our Pennsylvania factory at Unfinished-Kitchen-Cabinets.net.
A: Yes, we are happy to offer 3 or 4 finish samples at no charge. Just email your choices along with your name and address to [email protected] and we'll get the samples on the way to arrive within around 3 to 5 days. We also offer samples door for purchase on each cabinet styles page.
A: These cabinets are pre-packaged and ready to ship. Only some of them can be customized, to a certain extent. However, we can provide fully assembled cabinets from our Pennsylvania Factory that can be made to any size at Unfinished-Kitchen-Cabinets.net. You can call Customer service for more information.
A: All of the styles we offer feature matching sides and a clear coat interior. They are completely finished inside and out! Many of the styles have decorative end panels available but they are not necessary. They dress the cabinets up!
A: You pre-drill and countersink holes about an inch off the floor, along the back and sides of the cabinet and screw it to the floor. You then install a molding to cover the screws. You can also drill through the floor of the cabinet and use long lag screws to secure the cabinet if you would rather not use molding around the base of the island. Remember that overhanging counters can cause leverage on the cabinet, so secure the island well and make sure the countertop is also well secured with screws and liquid nails where the countertop contacts the cabinet.
A: Assembly Methods:
The assembly method varies per cabinet style. Please look for this info on the cabinet line description page on the specific style you are interested in.
A: The wall cabinets have adjustable shelves and the base cabinets have a stationary half shelf.
A: Only in some cases. Many RTA cabinets are pre-packaged with the original, matching door. Rather than unpack the original door, we simply send you the glass door as a separate item as it was ordered. However, some styles have the option to order a cabinet with the glass door included. If it's ordered as one item only the glass door is included.
A. There is a recess on the side panel, called a scribe (an extension of the end stile past the side panel) that allows for proper alignment adjustments in the case of walls that are not perfectly square and plumb. Finished end panels can be added to exposed sides if desired but all our cabinets have finished sides except the Glazed Mocha Cream.
A. We offer free shipping on most orders over $2000.00. We stock our cabinets at two separate warehouse facilities. If you order more than one style and they ship from separate warehouses, you order may incur additional shipping charges. Small orders containing large pieces or 8 foot items may also incur additional charges.
We will contact you within 24-48 hours detailing any additional shipping charges. At this point you will have the following options: Accept the additional charges, change the order or cancel your order for a refund.
A. We don't offer design services, but we do have a helpful link for those needing to create a kitchen plan. We are happy to provide a quote based on another companies design. In some cases we may make adjustments to accommodate styles availability. Call or email us.
A. Most orders ship within 3-5 business days, but it may take up to 7 days due to sales volume, which can get quite high during sales.
A. No. Our products are warehoused in several locations across the country. Insurance and logistics prevent us from allowing local pickup.
A. We will send you an email with the tracking number and the name of the carrier. You will need to contact them to make a delivery appointment.
A. No. If you are using cabinets in an area where the back will show, like an island or a peninsula, you will need to purchase panels to cover the backs.
A: Frequently, we change the cabinet line names for marketing purposes. However, their codes usually remain the same. You can check the code on the box against your invoice.
A: All our RTA kitchen cabinets have sturdy 3/4" thick doors.
A: Base cabinets are 24" deep. Wall cabinets are 12" deep unless otherwise noted.
A: Yes! And anything else you need them to support.
A: No holes are drilled. Handles and knobs are not included.
A: All returns must be authorized by Kitchen Cabinet Depot prior to return shipment. For authorization, please send an email request to [email protected]. Returns must be received by Kitchen Cabinet Depot warehouse within 30 days of purchase. All items must be returned in original, unopened packaging, therefore there are NO RETURNS ON ASSEMBLED CABINETS only on ready-to-assemble cabinets. No returns on trims, moldings, fillers, panels, accessories or sample doors. Qualifying returns will incur a 25% restocking fee. The customer is responsible for all return shipping set-up and costs. Any returned product deemed unsellable will NOT receive credit.