Receiving and Inspecting Policy
The order is delivered to your residence after you arrange the day and time; delivery arrangements are strictly between you and the local terminal. You must be available to accept the delivery within 3 days of the order arriving at the local terminal, and must work with the carrier regarding a delivery time; the carrier will not work around your schedule. The shipment will be delivered to the curb. Be sure you provide any information the driver might need to successfully reach your location; delivery trucks are quite large, and have limitations with some geographical areas.
For Freight Deliveries, you must note any shortages or visible damage on the delivery receipt before you sign the delivery receipt.
Before signing the delivery receipt, count each cabinet to verify that you have received the number of pieces listed on the receipt. If the number of items does not match, note the missing items on the receipt before you sign it.
VERY IMPORTANT: If you ordered molding or toe kick, these materials will arrive in a bundle. Your delivery receipt will note the number of pallets and bundles shipped. It is very important to note any missing bundles or pallets at the time of delivery. If you are missing a pallet or bundle, make sure the driver hand writes the missing items on the delivery receipt before you sign off.
Be sure to get a copy of the delivery receipt for yourself. Simply reply to your order confirmation with a picture of the delivery receipt, showing that the shortage was noted at the time of delivery. Missing items may not be able to be replaced free of charge if they are not noted at the time of delivery.
We package our cabinets very well. Even if a package is damaged the contents may not be. However, it is very important to note any visible damage to the packages on the delivery receipt. The driver should hand write the number of packages that are dented/damaged on the delivery receipt. Then you can sign the delivery receipt.
Be sure to get a copy for yourself. Simply reply to your order confirmation with a picture of this delivery receipt, showing that the damage was noted at the time of delivery.
You have 5 days to report any concealed damage. If you discover anything damaged, reply to your order confirmation with a picture of the damaged item, along with a description of the picture. Replacement parts ship within 3 days in most cases.
Even if there is no visible damage to the boxes, it is very important that you do not discard any boxes until directed to do so.
Any additions, corrections or changes made must be made via phone (866-272-3176) or fax (877-847-8552) and followed up with an email containing all the details to: [email protected] within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.CANCELLATION
Cancellation of your order may incur a cancellation fee of 2.85% of the order total. Any cancellation request must be made via phone (866-272-3176) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Follow up the call with an email containing the details. There are no cancellations allowed after 24 hours.
Please see our RETURNS/REPLACEMENTS/DEFECTS POLICY.